FAQs
- Can I purchase products in half packs?
- I'm unable to find a product?
- What's the minimum order?
- How do I cancel or amend my order?
- What's the situation regarding delivery?
- I am missing some items from my order?
- The goods delivered are damaged or faulty?
- I am a retail customer, can I still purchase direct from your store?
- What if the product I want is not listed on your website?
- How do I become a trade customer?
- I have forgotten my account password, how can I log in?
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Alternatively, if you are unable to find a product after you have logged in, it may be because that product/brand is not available for you to purchase. The main example being Bayer brands (Clarityn, Rennie, Canesten) as these are only available to certain customers. Please call the Customer Service Team on 02380 460 600 (9am - 5pm Monday to Friday), or email [email protected] for more information.
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There is no minimum order value, however the following delivery charges may apply:
Standard & Philips Online Orders
- UK Mainland & IOW: All orders under £165 will be charged £5.00 carriage.
- UK Offshore Islands: All orders under £395 will be charged £12.95 carriage.
- Scottish Highlands & Northern Ireland: All orders under £275 will be charged £8.95 carriage.
- Ireland (euro): All orders under €395 will be charged €15.00 carriage.
Pharmaceutical Packaging Online Orders
- UK Mainland & IOW: All orders under £150 will be charged £5.95 carriage.
- UK Offshore Islands: All orders under £200 will be charged £20.00 carriage.
- Scottish Highlands & Northern Ireland: All orders under £150 will be charged £15.00 carriage.
- Ireland (euro): All orders under €200 will be charged €20.00 carriage.
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If you wish to cancel or amend your order you will need to contact the Customer Service Team as soon as possible on 02380 460 600 (9am - 5pm Monday to Friday).
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All deliveries are sent via The DX Group and delivered from Monday to Friday between 9am - 5pm. The standard delivery time for UK mainland is 1-2 working days, outside UK mainland will be 3-5 working days, and for ROI customers it could be 6-10 days (excluding public holidays) upon receipt of order. If you have still not received your order after this time please contact the Customer Service Team on 02380 460 600 (9am - 5pm Monday to Friday).
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If you are missing any items you will need to contact the Customer Service Team on 02380 460 600 (9am - 5pm Monday to Friday).
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Please examine the goods on delivery in case they are damaged or faulty. If you inform us within 7 days of delivery we will refund return postage and replacement at our expense. If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.
Please notify all damaged to the Customer Service Team on 02380 460 600 (9am - 5pm Monday to Friday).
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If you are looking to purchase any of the products featured on this site you can do so via our online retail store Click Health & Beauty.
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If you are interested in a product that you can not find listed on our website then it may still be possible to create a one-off special order for you. Please email [email protected] with the product details.
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Please call the Customer Service Team on 02380 460 600 (9am - 5pm Monday to Friday), or email [email protected] for more information.
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Simply go to the Trade Login page and click on the forgotten your password link.
